Frequently Asked Questions
Explore answers about REYAHS hair perfume, hair oil, hair serum, delivery, returns and support.
Delivery
How long does delivery take?
We deliver REYAHS orders within 3–5 working days. Working days exclude weekends and public holidays. If you have a delivery question, our team can help.
What should I do if my order has not arrived?
If your order has not arrived within the expected delivery window, contact our support team with your order number so we can check its status.
Can I ask a question about my delivery?
Yes. You can message us on WhatsApp or email at any time. Please include your order number when asking about an existing order.
What if I entered incorrect delivery details?
Contact us as soon as possible with your order number and correct delivery details. We can review your request, but changes may not be possible after dispatch.
Hair Perfume
What is REYAHS Hair Perfume?
REYAHS Hair Perfume adds fragrance to your hair as a finishing touch after styling or whenever you want a refresh. Our fragrances include Velvet and After Rain.
How do I apply REYAHS Hair Perfume?
- Start with clean, dry or styled hair.
- Hold the bottle a short distance away from your hair.
- Lightly mist the mid-lengths and ends. Avoid spraying into your eyes or onto irritated skin.
- Let the fragrance settle naturally. Reapply lightly if desired.
How long does REYAHS Hair Perfume last?
REYAHS Hair Perfume is designed to last approximately 10–12 hours. Actual longevity can vary with your hair, the amount applied, weather and daily activity. You can refresh the fragrance with a light mist when needed.
What is the difference between Velvet and After Rain?
Velvet: A fruity-floral fragrance with berries, violet and jasmine, finishing with warm musky, vanilla and woody notes.
After Rain: A fresh fruity-floral fragrance featuring mandarin, rose, peach and apricot, soft florals and musk.
Can I use REYAHS Hair Perfume every day?
You can use it as part of your everyday hair-fragrance routine, following the instructions on your bottle. Start with a light application and stop using it if irritation occurs.
Can I use hair perfume with hair oil or serum?
Yes. Apply your usual hair-care and styling products according to their instructions, then finish with a light mist of REYAHS Hair Perfume.
Hair Oil
What is REYAHS Hair Oil used for?
REYAHS Hair Oil is part of our hair-care range. Check the specific product page and bottle for its intended use, benefits and complete ingredient list.
How should I apply REYAHS Hair Oil?
Follow the directions on your REYAHS Hair Oil packaging. Start with a small amount, distribute as directed and adjust the quantity to suit your hair.
Can I use hair oil and hair serum together?
You can include both in your routine if their individual directions allow it. Start with small quantities and follow the usage instructions for each product.
Should I use more oil if my hair feels dry?
Start with a small amount rather than applying too much at once. Follow the product directions and adjust the amount based on your hair length, texture and how it feels.
Hair Serum
What is REYAHS Hair Serum?
REYAHS Hair Serum is part of our hair-care collection. Check your selected serum’s product page and packaging for its specific intended use, benefits and ingredients.
How much hair serum should I apply?
Use the amount recommended on your serum packaging. Start with a small amount and adjust according to your hair length and type.
Can I use serum before applying hair perfume?
Yes. Use the serum according to its directions, finish styling your hair and apply REYAHS Hair Perfume as a final fragrance step.
Can hair serum replace hair perfume or hair oil?
They can serve different purposes in your routine. Hair perfume adds fragrance; check your oil and serum packaging for each product’s specific use.
Returns & Refunds
What happens if I receive the wrong product?
Please report an incorrectly delivered product to our support team within 7 days of delivery.
- We will arrange to collect the incorrect item free of charge.
- Once we receive the wrong item, we will dispatch the correct product or issue a refund within 7 working days.
- Keep your order details handy when contacting support.
What should I do if my order arrives damaged?
Contact our team within 7 days of delivery and provide your order details and an unboxing video showing the damage as you open the delivery packaging. To make your claim easy to review, record the package before opening it and continue filming until the product is unpacked and inspected.
Is an unboxing video required for a damaged-product refund?
Under our damaged-goods refund policy, an unboxing video is required. It must show the product being removed from the delivery packaging and the damage as it is discovered. A video made only after unboxing, or a claim submitted without the required video proof, does not qualify for a refund under this policy. Please review the complete terms.
How long do I have to report a wrong or damaged product?
Please report wrong-product and damaged-product complaints through our customer support team within 7 days of delivery. Prompt reporting helps us validate and resolve your issue.
When will I receive a replacement or refund for a wrong product?
Once the incorrectly delivered item is received by REYAHS, we will dispatch the correct item or issue a refund within 7 working days. Pickup of the wrong item is free.
Where can I read the full return and refund terms?
You can review the full Return Policy for eligibility, reporting windows, evidence requirements and the relevant steps. For help with your order, contact our customer support team.
Customer Support
How can I contact REYAHS?
You can reach us through WhatsApp or email for product questions, orders, delivery and return requests. Our Contact Us page has the current ways to get in touch.
What are your customer support hours?
You can send us a message through WhatsApp or email 24 hours a day. Our team will respond as soon as possible.
What should I include when contacting support?
For an existing order, include your order number and a short explanation. If reporting damage, include the unboxing video required by our policy. If the wrong product arrived, tell us what you ordered and what you received.