Refund and Returns

REYAHS CUSTOMER CARE

Returns & Refunds

We want every REYAHS order to arrive as expected. If you receive an incorrect or damaged product, please review our policy below and contact our customer support team within the applicable reporting period.

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Report Within 7 Days

Report incorrect or damaged products within 7 days of delivery.

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Free Wrong-Item Pickup

We arrange free collection if you receive an incorrect product.

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Unboxing Video

Record the unboxing process to document any damage on arrival.

01. If You Receive the Wrong Product

If the product delivered to you is different from the product you ordered, please contact REYAHS customer support within 7 days of delivery.

Once our team has reviewed your complaint, the following process applies:

Free collection: We will arrange pickup of the incorrectly delivered product at no cost to you.
Product verification: Our team will receive and check the returned incorrect product.
Replacement or refund: Once the wrong product has been received by us, we will dispatch the correct product or issue a refund within 7 working days.

IMPORTANT

Please report the issue within 7 days of delivery and provide your order details so our team can review your complaint and arrange the next steps.

02. If You Receive a Damaged Product

If your order arrives damaged, please notify our customer support team within 7 days of delivery.

Under our damaged-product refund policy, an unboxing video is required to document the condition of the product when it is first opened.

For clear documentation, we recommend the following:

Start recording before opening the delivery packaging.
Record the unwrapping and unboxing process in one continuous video.
Make sure the video clearly shows any damage as it is discovered.
Keep the product and delivery packaging available while your complaint is being reviewed.
Share the video and your order details with our customer support team.

VIDEO PROOF REQUIREMENT

Under our damaged-goods refund policy, claims submitted without the required unboxing video, or with a video recorded only after the product has already been unboxed, are not eligible for a refund under this policy, except where applicable law provides otherwise.

03. How to Report an Order Issue

If you receive an incorrect or damaged product, please follow these steps:

Contact Our Team

Report the issue within 7 days of delivery through our customer support channels.

Share Your Order Details

Provide your order number and explain the issue. For damaged products, include your unboxing video.

Follow the Next Steps

Our team will review your complaint and explain the collection, replacement or refund process that applies.

Please contact our support team and receive return instructions before sending any product back.

04. Complaint Reporting Period

All complaints concerning incorrectly delivered or damaged products must be reported to our customer support team within 7 days of delivery.

Reporting an issue promptly helps us review the complaint, validate the information provided and advise you on the next steps.

05. Replacement & Refund Processing

Incorrect products: Once we receive the incorrectly delivered item, we will dispatch the correct product or issue a refund within 7 working days.

Damaged products: Refund requests are reviewed using the required unboxing video and the information submitted to customer support. Our team will explain the next steps after reviewing your claim.

If you have a question about an existing replacement or refund request, please contact us with your order number.

06. Other Return Requests

If your return request concerns something other than receiving an incorrect or damaged product, please contact our customer support team before returning an item.

Our team can review your request and explain the applicable process. Please wait for return instructions before sending any product back.

07. Customer Support

You can contact REYAHS through WhatsApp or email at any time. Our support channels are available 24 hours a day.

For assistance with an order, return or refund request, please visit our Contact Us page.

Need Help With Your Order?

Our customer support channels are available 24 hours a day. If you have received an incorrect or damaged product, please contact us within 7 days of delivery. You can reach us through WhatsApp or email using our Contact Us page.

Nothing in this policy limits any rights you may have under applicable law.